Privacy Policy

1. Categories of Information We Collect

We collect two categories of information depending on how you interact with our Website and telephone concierge desk:

A. Non-Personal Website & Ad-Click Data (Collected Automatically)

When you visit https://homesecurenetwork.online via a search engine or paid advertisement (such as Google Ads or Microsoft Bing Ads), our servers and analytics tools automatically log non-identifying technical data: your IP address, browser type, device type (mobile or desktop), operating system, referring search query or Google Click Identifier (gclid), pages viewed, and time spent on the site. Note: If you type a 5-digit ZIP code into our on-page coverage checker or use the 2-vs-4 TV fee estimator, that calculation runs locally in your browser without transmitting sensitive financial information to our servers.

B. Inbound Telephone Call Information (Collected When You Dial (877) 521-3060)

When you voluntarily call (877) 521-3060, our telephony system and live US specialists collect:

• Caller Identification: Your caller ID / Automatic Number Identification (ANI) telephone number;
• Audio Recordings & Quality Transcripts: Audio recordings and transcripts of the call for quality assurance, agent training, and partner compliance auditing;
• Voluntarily Disclosed Details: Information you voluntarily provide during the call, such as your full name, residential street address, 5-digit ZIP code, email address, and details regarding your television, internet, security, or home warranty request.

2. Google Ads Call Reporting, Cookies & Third-Party Analytics Disclosure

To measure the effectiveness of our advertising campaigns and comply with Google Ads policy requirements, we use first-party and third-party cookies and call measurement technology:

Google Ads Conversion Tracking & Call Assets

We use Google Ads conversion tracking and Google forwarding numbers / Call Reporting. When you click one of our ads or tap our Call Asset on Google Search, Google places a conversion cookie on your browser and logs anonymous call metadata (such as call start time, call duration in seconds, and caller area code) to help us determine which search keywords generate real customer service calls.

How to Opt Out of Personalized Ads & Cookies

You may disable cookies in your browser settings at any time, or opt out of Google personalized advertising by visiting the Google Ads Settings Portal and the Network Advertising Initiative (NAI) Opt-Out Page.

3. How We Use Your Information

We use the information collected through our Website and toll-free telephone desk strictly for legitimate residential service purposes:

1. Service Fulfillment & Address Qualification: To check satellite spot-beam coverage, fiber/broadband availability, local broadcast channels, and technician dispatch schedules at your US residential address.
2. Warm Transfers & Order Processing: With your express verbal permission during a call, to transfer your call and relevant service address details to an authorized participating satellite, cable, internet, smart security, or home warranty provider to complete your requested order or upgrade.
3. Partner Compliance & Quality Auditing (ibex Section 3(b) Compliance): To maintain verifiable call recordings, transfer disclosures, and compliance logs required by our network partners and regulatory standards.
4. Customer Support & Billing Resolution: To assist you with equipment audits, post-roofing satellite dish alignment appointments, remote control replacements, and warranty claims.

4. How We Share Information (And Our Strict No-Spam Pledge)

We do NOT sell your personal information to unauthorized third-party data brokers, telemarketing lists, or spam networks. We share your information only in the following limited circumstances:

• Authorized Fulfillment Partners & Network Aggregators: When you request a new service installation, package upgrade, security system, or warranty plan on (877) 521-3060, we share your contact and address details with the specific authorized provider or partner network (such as ibex and its participating service providers) fulfilling your request.
• Compliance & Audit Registers: Call recordings and campaign logs may be reviewed by our compliance auditors and authorized partner compliance teams to verify adherence to marketing and disclosure rules.
• Legal & Safety Requirements: When required by law, subpoena, court order, or to protect the safety, rights, or property of consumers or our operations.

5. United States State Privacy Rights (CCPA / CPRA, VCDPA, CPA, CTDPA & UCPA)

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another US state with comprehensive consumer privacy laws, you have specific legal rights regarding your personal information:

• Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to legal retention exceptions (such as mandatory compliance call logs).
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: While we do not sell personal data to third-party data brokers, sharing call details with a fulfilling carrier during a warm transfer may be considered "sharing" under California law. You may opt out at any time prior to a call transfer simply by informing our specialist.
• How to Exercise Your Privacy Rights: To submit a verifiable consumer privacy request, call our toll-free Privacy Desk at (877) 521-3060 and state that you are making a "State Privacy Rights Request." We will verify your identity using your caller ID phone number and respond within the timeframe required by state law (typically 15 to 45 days).

6. Data Security, Call Recording Retention & Children's Privacy

• Security Safeguards: We use HTTPS/TLS encryption on our Website and secure, access-controlled cloud telephony servers to protect call recordings and customer records.
• Retention Period: Call recordings and compliance approval registers are retained for the period required by partner agreements and federal/state telecommunications regulations, after which they are securely deleted or anonymized.
• Children's Privacy (COPPA Compliance): Our Website and telephone services are intended solely for adult homeowners and account holders aged 18 and older. We do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy & Contact Information

We may update this Privacy Policy periodically to reflect changes in partner compliance rules or Google Ads policies. Any updated version will be posted on this page with a revised Effective Date. For all privacy questions, data requests, or opt-out notices, please contact our compliance desk: