Terms & Conditions

1. Acceptance of Terms and Scope of Independent Concierge Services

By accessing, browsing, or using https://homesecurenetwork.online (the “Website”) or by placing an inbound telephone call to our toll-free service desk at (877) 521-3060, you (“User,” “Caller,” or “Homeowner”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy.

The Website operates strictly as an independent consumer comparison, technical dispatch routing, and referral concierge platform serving residential households across the United States. We help consumers:

• (a) Bundle Comparisons: Compare residential satellite television, cable television, and high-speed internet bundle options available at their street address;
• (b) Field Technician Dispatch: Schedule independent or authorized local low-voltage technician dispatches (including post-roofing satellite dish alignment, coaxial cable replacement, and multi-room receiver setup);
• (c) Billing & Equipment Reviews: Review monthly billing statements, unexplained rate increases, and active equipment counts; and
• (d) Protection & Security Plans: Enroll in 24/7 monitored smart home security or mechanical home warranty protection plans.

2. Strict Non-Affiliation, Brand Neutrality & Physical Location Disclaimer (Schedule 2 Compliance)

• No Provider Impersonation: We do not represent ourselves as the corporate office, billing headquarters, or physical retail store of any third-party satellite, cable, fiber, or smart home security carrier. Our physical operations and call centers are independent consumer routing and fulfillment desks.
• Brand-Neutral Domain & Content: In strict compliance with partner marketing rules (including Schedule 2, Rules 6 and 9) and Google Ads Misrepresentation Policies, this Website and its top-level domain (homesecurenetwork.online) do not contain, mask, or appropriate any third-party provider names, logos, or registered trademarks.
• No Domain Masking or Cloaking: The URL displayed in your browser address bar is the true, unmasked destination of this Website. We do not engage in domain masking, doorway pages, or deceptive redirects.

3. Marketing Compensation & Referral Fee Disclosure (FTC & Google Ads Transparency)

This Website is a free resource for consumers to browse. To fund our live US telephone support desk and website operations, we participate in authorized partner marketing programs. When you call (877) 521-3060 and subsequently purchase a new television package, high-speed internet plan, smart home security system, home warranty membership, or technician dispatch through one of our participating network partners, we may receive a referral fee, commission, or marketing compensation. This compensation never increases the price you pay as a consumer.

4. Inbound Telephone Calls, Call Recording & Warm-Transfer Disclosures (Section 3(b) Compliance)

Our platform is designed around direct inbound telephone assistance initiated voluntarily by you when you dial (877) 521-3060:

• Voluntary Inbound Contact: By dialing (877) 521-3060, you initiate an inbound inquiry to our residential support and order desk.
• Call Monitoring & Recording Consent: All inbound and outbound calls on (877) 521-3060 may be monitored and recorded in real time for quality assurance, agent training, transaction verification, and partner compliance auditing. Continuing a call after hearing the introductory greeting constitutes your consent to such recording.
• Express Transfer Disclosure: If your inquiry requires fulfillment, account verification, or new-order processing by a participating national satellite, broadband, security, or warranty provider, our specialist will clearly inform you before transferring your call and will obtain your verbal consent prior to completing any warm transfer.
• No Unsolicited Robocalls (TCPA Compliance): Calling our toll-free support number to ask a question or resolve a technical issue does NOT enroll you in automated promotional robocalls or SMS text spam. Any future automated marketing communications require your separate, prior express written consent.

5. Service Availability, Promotional Pricing & Equipment Estimates

• Address & ZIP Code Qualification: All television channel packages, broadband speeds, smart security monitoring plans, and technician dispatch windows shown on the Website are illustrative national summaries. Actual availability, local broadcast station lineups, and installation windows depend on your specific 5-digit US ZIP code, street address, and line-of-sight signal conditions.
• Rate Locks & Contract Terms: Multi-year price locks (such as 2-year or 3-year rate guarantees), gift card promotions, and contract buyout offers are subject to credit qualification, autopay/paperless billing enrollment, and the specific subscriber agreement of the fulfilling provider.
• Interactive Tools & Fee Estimators: The Multi-TV Statement Estimator (“I Have 2 TVs But My Bill Says I Have 4”) and On-Screen Diagnostic Code Lookup (Codes 771, 775, 721, 002, 535, 1304) provided on this Website are educational self-service estimation tools. Actual monthly bill adjustments and signal restorations are verified during your live telephone consultation.

6. On-Site Technician Dispatch, Roof Dish Alignment & Home Warranty Plans

• Technician Dispatch Fees: If you request an on-site field technician for post-roofing satellite dish re-alignment, RG6 coaxial cable replacement, or multi-room receiver installation, any applicable standalone dispatch fee or promotional fee waiver will be disclosed to you clearly by phone before your appointment is booked.
• Home Warranty & Equipment Protection Plans: Optional mechanical home warranty and satellite equipment protection memberships cover designated household systems (HVAC, plumbing, electrical, kitchen/laundry appliances, and satellite dish/coax service visits) subject to the written membership agreement, waiting periods, and coverage limits provided at enrollment. You may cancel an optional protection membership at any time by calling (877) 521-3060.

7. Intellectual Property, Prohibited Conduct & Marketing Version Control

All original text, layout architecture, interactive calculators, custom CSS/JS code, and graphics on https://homesecurenetwork.online are protected by copyright law. No third-party affiliate, sub-affiliate, or external marketer may copy, modify, or run paid search advertisements pointing to this Website without prior written pre-approval logged in our compliance approval register.

8. Disclaimer of Warranties, Limitation of Liability & Governing Law

THE WEBSITE AND ALL INFORMATION PROVIDED ON IT ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY UNITED STATES LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF THE WEBSITE OR ANY THIRD-PARTY SERVICE ORDERED THROUGH OUR CONCIERGE DESK.

These Terms are governed by the laws of the United States and the State in which our operating entity is registered, without regard to conflict-of-law principles.

9. Contact Information & Compliance Desk

For questions regarding these Terms, billing inquiries, technician scheduling, or marketing compliance verification, please contact our US Customer & Compliance Desk: